Return and Refund Policy – AZZA

Last updated: November 8, 2026

At AZZA, customer satisfaction is our priority. We want you to be happy with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or your order confirmation must be provided.
• Items that are damaged due to misuse or normal wear and tear may not be eligible for a return.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: azzasupport@gmail.com

Please include:

• Your full name.
• Your order number.
• The reason for your return.
• Photos of the product, if it is damaged or defective.

Our team will review your request and provide you with the next steps and return instructions.

Please do not send any items back without contacting us first.

3. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at **azzasupport@gmail.com** within 48 hours of receiving your order.

Please provide your order number and clear photos of the issue.

We will review the situation and work with you to find an appropriate solution, which may include a replacement or a refund.

5. Return Shipping Costs

Unless the item is damaged, defective, or incorrect, customers are responsible for the return shipping costs.

For products that arrive damaged, defective, or incorrect, AZZA will cover reasonable return shipping costs where applicable.

Original shipping fees are non-refundable unless required by applicable law.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used or damaged after delivery.
• Items without their original packaging, where this affects their resale condition.
• Products marked as non-returnable at the time of purchase, where legally permitted.
• Personalised or custom-made products, unless faulty or otherwise required by law.

Nothing in this policy affects your statutory consumer rights.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at azzasupport@gmail.com.

If your order has not yet been processed or dispatched, we will do our best to cancel it.

Once an order has been dispatched, it may no longer be possible to cancel it, and you may need to follow our return procedure.

8. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Store Name: AZZA
Email: azzasupport@gmail.com
Business Address: 216 Oxford Street, London, United Kingdom

We appreciate your trust in AZZA and thank you for shopping with us.

The AZZA Team