Shipping Policy – AZZA

Last updated: November 8, 2026

At AZZA, we are committed to providing our customers with a smooth and reliable shopping experience. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

Once your order has been successfully placed, our team will begin processing it.

Please allow 1–3 business days for order processing before dispatch.

You will receive an order confirmation by email after placing your order.

Please note that processing times may be slightly longer during busy periods, holidays, or promotional events.

2. Shipping and Delivery Times

Our estimated delivery time is:

8–14 days

Delivery times are estimates and may vary depending on your delivery location, customs procedures, shipping carriers, and other external circumstances.

Please note that weekends and public holidays may affect delivery times.

3. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.

Tracking updates may take some time to appear after dispatch.

If you have not received tracking information, please contact our customer support team.

4. Shipping Costs

Any applicable shipping fees will be clearly displayed at checkout before you complete your purchase.

If free shipping is available as part of a promotion or offer, the applicable conditions will be displayed on our website.

5. Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address and contact details are accurate and complete when placing an order.

AZZA cannot guarantee changes to shipping information once an order has been processed or dispatched.

If you notice an error in your shipping details, please contact us as soon as possible at azzasupport@gmail.com.

6. Delayed or Missing Orders

Although we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the situation.

We recommend checking your tracking information before contacting our support team.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at azzasupport@gmail.com.

Please include your order number and any relevant photos or information so that our team can investigate and assist you.

We will work with the shipping carrier where necessary to find an appropriate solution.

8. Customs Duties and Import Taxes

Depending on your delivery destination, additional customs duties, import taxes, or other charges may apply.

Where applicable, these charges will be handled in accordance with the relevant customs regulations and the information provided at checkout.

Customers should review any applicable import requirements before placing an order.

9. Contact Information

If you have any questions about shipping or delivery, please contact us:

Store Name: AZZA

Email: azzasupport@gmail.com

Business Address: 216 Oxford Street, London, United Kingdom

Estimated Delivery Time: 8–14 days

Thank you for shopping with AZZA!

The AZZA Team